How long will it take for my order to ship?
Most products are made fresh and packaged when ordered. Because of this, your order will take up to 3 days to ship. Most orders will be ready for shipment in 1-2 days.
What postal carrier do you use?
All U.S. orders ship via USPS. We will provide you with a tracking number within 24hrs of shipment. If the actual total shipping price is less than what we charged, we will gladly refund the difference via your original payment method.
Can I return my purchase if I don't like it?
We are unable to accept returns on personal care items. If you are unhappy with your purchase, please send us a message and we will do our best to provide excellent customer service. Oshun Organics prides ourselves on service.
I have a problem with my order or shipment. What do I do?
Please send us a message via our contact page. Please specify your name, address and order number in your message. This will help us to identify and rectify your issue.
What if I would like to make a special order?
Do you need a large number of gifts for an event? Do you like a product, but wish it was custom tailed to your needs? We can do special orders! That's a part of the magic of ordering a handcrafted product, made by a small business. Just remember, it takes soap 6 weeks to cure, so plan accordingly.
How is soap made?
When you mix vegetable oils and/ or animal fats (at Oshun Organics our soaps are only made with Vegetable oils) with a lye solution (sodium hydroxide and water) you get a chemical reaction that produces a Salt that we know as Soap. You can’t have soap without lye! But—–by the time you get the soap there is no more lye in it. If the ingredients are measured correctly and the chemical reaction is complete (and that’s my job), the lye has all gone through the chemical process and the end result is soap and glycerin. The soap-making process naturally produces glycerin as a by-product (actually about 25 % of the final product is naturally-occurring glycerin) which is what makes handmade soap so wonderful for your skin. We also infuse additional herbs and botanicals in to our soaps, which impart more skin-loving qualities. *Please familiarize yourself with the benefits of the different plant-based additives in our products. Due to FDA regulations we are not allowed to make any medicinal claims or convey the health benefits of any herbs or botanicals.
What’s the difference between your soap and what I can buy in the store?
Actually much of what you see in the store is not soap at all, but a detergent or a petroleum product with surfactants to create bubbles. Manufacturers cannot call it soap unless it is produced as explained above, so many of them call their product “beauty bar” or “cleansing bar.” Even the ones that are truly soap will often dry your skin because, in the soap-making process, the commercial manufacturers skim off the naturally-occurring glycerin and use it in their more expensive skin-care products since that is more profitable for them. The result is that the very element you need to soften and soothe your skin has been removed. In handmade soap, it’s all still there.
Why was “granny’s lye soap” considered harsh but your lye soap is considered gentle?
“Granny” often made her own lye from ashes and was not able to accurately determine the strength of the lye. Even when commercial lye was made available, chemistry was not advanced enough to know exactly how much lye was needed for each kind of oil used. Too much lye for the oils used made the soap too harsh. Too little lye for the oils used either made the soap too soft or made it the possible for the extra oils to go rancid. Now we can accurately determine exactly how much lye is needed for every kind of oil used. We can choose our oils to create many different types of soap.
What do you use to color the soap?
There are no artificial dyes or colorants used in our soaps or products. The colors come from dried herbs and flowers, some of which are in powdered form. For colors that cannot be achieved with botanical, we use Oxides, which occur naturally in the earth.
What if I am allergic to soap?
If you have had allergic reactions to commercial soap products, it may not be “soap” that you are allergic to. Quite often it is the detergents, petroleum oils, preservatives, or artificial ingredients in the store-bought soaps that are causing the reaction. Give our natural soaps a try and see if you still have problems.
What if I am allergic to fragrance?
Again, as above, sometimes it is another chemical in the product you are using and not necessarily the fragrance. We fragrance all of our soaps and products with Essential Oils, which most people do not have issues with. If any scent at all is a problem, we can make an unscented soap for you. Just send us a message.
Are the same scents always available? Can I get my favorite at any time?
As it becomes obvious that certain scents are in demand, we will do our best to keep them available. However, since handmade soap takes at least 6 weeks to cure, this is not always possible.
What do you mean when you say “cure”?
Liquids are used to dissolve the lye and complete the chemical reaction that produces soap. However, the soap is very soft when it is first removed from the mold. It is mild enough to be used within days, but it would dissolve in the shower very quickly. As the soap cures, the water evaporates, making the bar harder and helping it last longer.
Have any more questions?
Send us a message.